We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit an enquiry, request a quote, or engage our services. By using our website and services, you agree to the practices described in this policy.
We may collect personal information that you voluntarily provide when completing contact forms, requesting a quote, subscribing to updates, or communicating with our team. This information helps us respond accurately to your enquiry and deliver our services effectively.
Personal information we may collect includes your name, email address, phone number, company name, event date, location details, guest numbers, and any additional information you choose to provide in your message.
In addition, we may automatically collect certain non personal information through website analytics tools. This may include your IP address, browser type, device information, pages visited, and time spent on our website. This data helps us improve website performance and user experience.
We use the information you provide to respond to enquiries, prepare customised quotes, manage bookings, and communicate important event related information. Your details allow us to deliver a seamless service from initial enquiry through to event completion.
We may also use your information to improve our services, enhance our website functionality, and better understand client needs. In some cases, we may retain your information to comply with legal or regulatory requirements.
We do not sell, rent, or trade your personal information to third parties.
Your personal information may be shared with trusted service providers who assist us in delivering our services. This may include payment processors, contracted event staff, venue partners, or IT service providers. These parties are required to keep your information confidential and use it solely for the purpose of providing services on our behalf.
We may also disclose your information if required by law, regulation, or legal process.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Our website may use cookies and similar tracking technologies to enhance user experience and analyse website traffic. Cookies help us understand how visitors interact with our site and allow us to improve performance and content.
You can control or disable cookies through your browser settings. However, doing so may impact certain features or functionality of the website.
You have the right to request access to the personal information we hold about you. If any information is inaccurate, incomplete, or outdated, you may request correction. You may also request deletion of your personal data, subject to any legal obligations we may have to retain certain records.
Your rights may include:
To exercise these rights, please contact us using the details provided on our Contact page.
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of third party websites. We encourage you to review the privacy policies of any external sites you visit.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including service delivery, record keeping, and legal compliance. Once information is no longer required, it is securely deleted or anonymised where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, how we handle your information, or wish to exercise your rights, please contact us through our website or via the email address listed on our Contact page.
